APPLE has updated its support pages, following reports of iPad Pro displays switching themselves off and not responding to touch after a full charge.
Apple unveiled its new productivity-focused 12.9inch iPad Pro earlier this month.
However some users have reported issues with the device freezing on them after a full charge.
Early adopters of the new larger-screen tablet have complained the iPad will stop responding to button presses or taps on the screen, which sometimes goes black, too.
"Apple is aware of this issue and is investigating," the Cupertino company posted on its Support Pages earlier this week.
While Apple is hard at work on a fix, the technology firm has released a workaround on its website.
"To get back to using your iPad Pro," the company explains "Force restart it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo."
Customers looking to get their hands on the latest accessories are facing a delay of up to five weeks, it has been revealed.
The new iPad has a 12.9inch screen, packed with more than 5.6million pixels – the highest ever pixel count on an iOS device – and even higher than some of Apple's Retina laptops.
Apple iPad Pro – which starts from £679 in the UK – has a 2732 x 2048 resolution, which works out as a Retina-worthy 264pixels-per-inch.
Powering the new iPad is the new 64-bit A9X chip, which Apple says is capable of rivalling most portable PCs.
The new larger iPad Pro is thin and light and boasts a battery life of some ten hours. Apple has also packed four speakers into the new tablet, another first for an iOS device.
Apple is no stranger to its products selling out. Earlier this year, the iPhone 6S and iPhone 6S Plus sold in record numbers.
A number of Apple Watch bands were delayed earlier this year after select colours, styles and sizes sold-out.
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